Card Key Access to Clubhouse grounds

Hi Heathlake. Valentina Lares has taken over the card key administration process from Chelsea Ewton. Thank you to Chelsea for managing this for so long! And thank you to Valentina for taking the reins.

If you need card access to the grounds/pool, please reach out to Valentina Lares at or 919-597-8840 (text or Whatsapp).

State Patrol Services to Begin June 1

On June 1 Heathlake community will begin security patrol and services with State Patrol Services.

State Patrol will provide armed patrols, vacation watch, safety escorts, and Flock camera monitoring. Should anyone need any of these services, call the below number, and save it in your phone contacts:

State Patrol Hotline: 346-441-1989

Should anyone also witness a suspicious person, action or anything else that may seem suspicious, please call the police and also report to the State Patrol Hotline.

Numbers to remember:

All Emergencies and to file a police report – 911 or 281-463-6666

Constable: 281-463-6666

Houston Police: non-emergency – 713-884-3131

State Patrol: Report suspicious vehicles, request vacation watch or escort: 346-441-1989

PLEASE report suspicious vehicles in the community. With the Flock cameras now in place, we have the ability to track and monitor suspicious vehicles and put a tag on these vehicles should they enter the community again or often. Call 911 or the non-emergency line for HPD (713-884-3131), or email

In the event there is a crime or suspected crime which may involve a vehicle, please CALL THE POLICE and file a police report and email or call the State Patrol hotline to report, so we can assist in providing camera evidence for investigations.

ALARMS: Homeowners with a home security system can KEEP Precinct 5 as their alarm response. The Constables will still respond to true emergencies, our community is still a part of the Precinct 5 coverage area, general patrol services. For more info on the Constable’s response time please see the data below from Precinct 5. Alarm calls are considered priority 2 and have averaged under 4 minutes according to this report. You may also list State Patrol or HPD as a contact for alarms, however, response time will likely be slower. There is no additional fee to homeowners to list State Patrol as a contact and should State Patrol respond to an alarm call there is currently no out of pocket fee for homeowners (the call does cost the HOA an hourly rate). Should you choose to change your alarm response, please wait to change until the end of the month, as our new contract term with State Patrol is effective June 1. 

More info below graphic…

If you have an alarm system you can obtain a permit from the city of Houston Burglar Alarm Administration here

With the upcoming change, the CEO of State Patrol, Mr. Sirwan H. Muhammad sent our community the following letter:

5/10/2022 Re: New Courtesy Patrol Company for Heathlake Community Association

Dear Residents of Heathlake Community Association,

In the next few weeks, State Patrol Services will be providing courtesy patrol services to
the community of Heathlake Community Association. We will be patrolling the property 20
hours a week. Therefore, we would like to partner with the community to fight crime together.
Please be on the lookout for any suspicious vehicles, suspicious people, and suspicious activity.
We ask that you be always aware of your surroundings and never open your door to strangers.
Never leave valuables in plain sight in your car; hide them in the trunk or glove compartment. If
you need a safety escort, vacation watch, or need to report a suspicious event, we urge you to
call our patrol hotline at 346-441-1989. Please take note of important numbers below:

Emergency- 911
Houston Police non-emergency-713-884-3131
Courtesy Patrol Hotline- 346-441-1989

We look forward to working with you!
Sirwan H Muhammed

Flock Security Cameras


The community now has Flock cameras installed at two of our community entrances, Heathwood/Carriage Hill and Crystal Hills/Briar Forest. A third camera, at Kirkwood/Carriage Hill, will be installed upon road construction completion and traffic begins to flow through that entrance again. 

Some highlights of Flock:

  • 24/7 live capture cameras, solar powered running on LTE data, live streaming all photos to the cloud for immediate access. 
  • Immediate alerts to the Houston Police Department and Constable Precinct 5 if a vehicle plate or other unique vehicle identifier is captured in our cameras which is tagged as a wanted vehicle. This includes stickers, dents, racks, and even paper plates or other abnormalities on a vehicle. 
  • Database search features
    • Visual Evidence
      • Vehicle make, type, and color
      • License plate (missing plate, covered plate, state of the license plate)
      • Unique markers (bumper and window stickers, top and back racks)
    • Contextual Evidence
      • Timestamp
      • Number of times specific vehicle has been seen in 30 days
      • Associated vehicles
  • Actively monitor when suspicious vehicles or persons (sexual offenders with vehicle registered to them) are in our community.
  • Accounts with access are limited and all access logins are logged by both admins and police departments leading to complete access transparency.
  • HPD has a dedicated vehicle monitoring team which actively logs in and looks for various information related to investigating other cases as well as supporting evidence for the sex/child trafficking investigative teams. 
  • There are four other HOAs around Heathlake which are also now utilizing the same cameras. It has been a common theme to hear the cameras have yielded less traffic through their communities. 

Opportunities for our HOA:

By having these cameras we can also utilize them for several other things besides being a deterrent to crime and assisting our police organizations in investigations. 

  • Track how many total vehicles enter our community each day.
  • Quantify with accuracy how heavily utilized our streets are.
  • Work to build an instant text message notification system which would notify residents of a suspicious vehicle and/or person.
  • Can build database of resident vs nonresident vehicles and monitor with even more accuracy the rate of non resident vehicles.
  • Actively update the community on vehicle information trends and how the cameras are helping (if so) assist in various crime initiatives and investigations. 


The cost of the cameras comes out to $7,725/year for two year contract total of $15,450. The HOA has the ability to cancel the contract at any time and will be prorated for the amount remaining on the contract. The per monthly cost per home is $2.06 over the 24 month period. 

The board believes these cameras will bring great value to our community, not only as a deterrent to criminals, but also gives us the ability to understand how heavily utilized our community is.

If anyone has any questions, please do not hesitate to reach out to Sara Mammadova at

Security Survey Results & Update


The results of the security survey are below.  You have confirmed we should continue to investigate other options that provide the deterrence and flexibility we need, while being both verifiable and cost effective.  As you know, the status quo was the Constable contract alone, and with the reimbursement we received from River Forest, we now have an additional $12K in our budget.  We very much appreciate your participation, and were excited to see so many of you respond.  Please make a placeholder in your calendar for our next community meeting on April 20th, 7:00 PM, at the clubhouse to hear the Board’s security plan going forward and provide a decision briefing on the various options, with our formal announcement to follow.  One immediate aspect in which there was broad community support and we believe we receive the most value is the the added deterrence and verifiability that is achieved through video surveillance, specifically Flock cameras.  Consequently, in the coming weeks, the Board approved for these to be installed at the three entrances of our community, along with signage to emphasize to those who enter our neighborhood that they are being watched.  An additional post with more detail about these cameras is forthcoming.

Survey Results Summary:

120+ votes per survey

We (Heathlake) are in favor of searching for better and more cost effective security.

We are concerned there are nearly no night patrols.

We do not want to raise dues to have both the Constable and an additional crime deterrent.

We support security cameras.

We would support private patrols.

Security Survey – Your Opinion Matters

Dear Heathlake Community Members:

The security survey below will be open for the next two weeks:


Since the 1980’s, the Heathlake Community has contracted the Harris County Constables to provide additional patrol service to our community.  The contract provides for 80% of one deputy’s time during a day shift only for a total cost of $84,996 or approximately $52 per contract hour. The Constable contract is currently in place and renewable on a semi-annual basis and is cancelable with 30-days notice.

On November 3, 2021, the Heathlake Board informed our Members that they were in the process of reviewing a number of services and related costs including our single largest budget item – Security.

The result of the investigation has, unfortunately, revealed and confirmed some material issues that would call into question the benefit and propriety of continuing with the current Constable Contract.


On February 11th, the Board held a Security Open House and presented detailed information regarding their findings and that information was posted on our website under Heathlake News and is summarized as follows:

  • Heathlake has an executed contract with the County for 80% of one deputy’s time.
  • Heathlake has a separate agreement to allocate 10% of that time to the River Forest neighborhood.
  • The Contract is not flexible, Heathlake cannot request when patrols are needed, specifically to cover times at night.

The documentation/reports provided by the Constables indicate:

  • 77% patrols happen during the day.
  • 30% of days have no patrol activity in Heathlake.
  • 55% of the time patrolled under the Heathlake contract was spent in the River Forest neighborhood.
  • The hourly rate is expected to be $53 per hour when simply dividing the contracted hrs by the cost, however, based on the reports provided, Heathlake received less coverage resulting in an hourly cost between $96 and $667.
  • At a minimum, Constable patrols have an effective hourly cost exceeding two to three times as much as armed private patrols.
  • Heathlake participates in an informal, undocumented patrol co-op in which Heathlake pays the highest cost per house for patrol services.
Would you be in favor of searching for better and more cost-effective security options?
Would you support employing private patrols which can be deployed at our specific requirements (days/evenings/both):
Are you concerned there are nearly no night patrols in our community?
Would you be supportive of installing Flock Technology cameras which capture and store images of all vehicles, bicycles, and pedestrians as a deterrent to criminals?
Would you prefer to raise HOA dues to have both Constable patrols and another crime deterrent when the Constables are not present?

Security Update – Co-op Info, Audit Results, Alternatives

Below is the information displayed on the one pager given out at Heathlake’s Community Security Informational Session on Friday, February 11.

Constable Co-Op Info
The current law enforcement contract with Precinct 5 ONLY includes PRIVATE PATROLS. Response to emergencies are still intact. 

– Heathlake is part of a 11 member HOA constable co-op (for patrols)

  • –  This co-op is a gentlemen’s agreement between the neighborhoods in how the precinctdeploys their deputies as they patrol
  • –  This gentleman’s agreement is managed by one person
  • –  Heathlake pays for 1 of the 11 patrol deputies at $85,000/year (80%) of deputies time
  • –  The only signed contract we have is the one deputy we finance through Harris County, onlyfor patrols
  • –  The co-op states the members share costs by means of $/home. Average cost being $208/home
  • –  Heathlake pays an average of $245/home (which includes an adjustment of a reimbursement from another co-op participating neighborhood of $10,000/year; without adjustment it would be $272/home)
  • –  Heathlake pays 18% more per home than the average home in the co-op
  • –  Heathlake contracts 80% of one deputy

– It was discovered through Heathlake co-op financial audit, Heathlake was not being paid as stated for sharing contract deputy

  • –  Heathlake stated to be paid 20% of contract value for 20% of deputies time from anotherco-op participant
  • –  Upon analyzing reports, co-op participant received 50% of Heathlake’s deputy time
  • –  Heathlake was under paid through 2015 confirmed loss of $81,130 and as far back as1980s, potentially a loss of $606,000
  • –  Heathlake negotiated additional payments from co-op
  • –  2021 mutually agreed reimbursement did not arrive in mutually agreed upon deadlines
  • –  Heathlake gave 30 day notice when payments did not arrive
  • –  Reimbursement of $12,664 arrived in December 2021

Constable Patrol Statistics and Findings from 2021

  • 77% patrols happened during the day
  • 30% of days had no patrol activity
  • Heathlake was unable to prioritize what day/time patrols were to occur
  • Vacation watch is included in contract

Data over 245 days 171 total patrols


Private Patrol Info – $30/hour

  • Flexibility in when and how long we want coverage
  • Can detain persons of interest/criminals while police are en route – Armed and professionally trained in firearm handling/management – Can more easily negotiate contract terms

Cameras monitor the entrances to the community

  • –  If a car is flagged by Prct 5/HPD, police are notified immediately of vehicle and can dispatch immediately
  • –  $7,200/year for 3 cameras ($350/camera one time install cost) = $15,450 total for 2 year contract
  • –  Data is stored for 30 days, rolling basis
  • –  Data accessible to designated security liaison and local law enforcement branches
  • –  Immediate access to data
  • –  Residents can opt out of data collection (camera will not store info from registered vehicle)
  • –  All maintenance and software covered under contract
  • –  Solar powered
  • –  90% reduction in reported package theft
  • –  60% crime reduction in Cobb County, GA

Missing & Poisoned Cats: Reminder & Awareness

There is a resident which communicated their cats have been poisoned. Though the source is unknown, it is extremely suspicious as one cat passed away and the owner was informed of their condition by Veterinarian. Another cat is missing and another sick. Please be aware that animal abuse is a federal and state crime, and if anyone is aware of any illegal behavior towards animals, please refer to the link below on how to report these crimes or by calling the Constables, (281) 463-6666. Animals can also get sick from certain plants, insecticides and other chemicals. Please refer to the first link to see a list of the top 10 cat poisons.

Cat Poisons:

Report Animal Cruelty:

Constable Patrols in Heathlake

As part of our community service research (post dated November 3), we shared Heathlake was not receiving the number of patrols as expected, and was paying more per home than the average home participating in our co-op. In light of this, further investigation has been done, and we discovered the vast majority of our patrols are done during the day when crime is low. We found this significant since we cannot request patrols at specific times, (we attempted this when repeat disturbances were occurring on Friday and Saturday nights). The reasoning received was patrols are random and meant to keep criminals off guard, and there are not as many deputies on duty in at night in our co-op. The following is a chart displaying patrol activity over the past 245 days for Heathlake (March – October), total of 171 patrols. 

Security Research Update and Upcoming Landscaping Maintenance Bid

The HOA has made it a priority to look into each of our services throughout 2021.  Our goal has been to optimize and improve those services while minimizing cost and maximizing the community’s benefit. Our vision is for Heathlake to be the community of choice in West Houston. The services analyzed and/or in process of being analyzed in 2021 include landscaping, communications, web services, irrigation, cleaning,  pool maintenance, trash and our security services. 

We are in the midst of researching and improving security and landscaping, our first and third largest expenses. Currently we are: 

  • Preparing and bidding out our 2022 landscaping services. This is being led by Carlton Jones, our landscaping lead, and John Trahan, our landscaping board liaison.
  • Researching our security services. This is being led by Sara Mammadova, our securities liaison and vice president, and Stephen Read, our HOA president.

Due to our Security services being our largest expense, ~40% of our budget, extensive research has been done and we’d like to share a few of our findings with you.

  • Heathlake is part of a 11 member HOA Constable co-op.
  • Heathlake is paying for 1 of the 11 deputies in the coop at a cost of $85,000.
  • The co-op states that the members share costs by means of a $ / home.
  • The average cost per home in the co-op for security services is $208 / home.
  • Heathlake contributes $245 / home to the co-op.  (Heathlake is currently receiving a reimbursement of $10,000 from another co-op participating HOA, otherwise it would be $272/home)
  • Heathlake is paying 18% more per home than the average home in the co-op.
  • The participating HOA under our contract makes up 50% of the total calls (and responses) and pays 11% of the cost. This is an average over the last 7 months.
  • Heathlake’s contracted deputy patrolled our neighborhood 45% of the time for contract checks. This is an average over the last 7 months. 

The data thus far is painting the picture that Heathlake spends more and receives less than the average homeowner participating in the co-op. Sara, Stephen and the rest of the board are currently working with the Constable, Co-Op and surrounding communities to improve the status quo. 

If you would like to participate and/or give back by assisting with landscaping, security services or any other community activity please reach out to or